Cherwell vs ServiceNow: Why Enterprises are Making the Switch
Currently, businesses need ITSM solutions that work faster, better, and are able to handle increased demand. Re-evaluating the past, companies are switching over to platforms that enable more agility, automation, and transformations on a large scale. This is why the conversation around ServiceNow vs Cherwell has intensified—because businesses are actively choosing the platform that ensures future readiness. In this article, we explain how Cherwell and ServiceNow differ and what caused the changeover and share a complete guide comparing top ITSM tools in the market for 2025. If you're wondering why you switched from Cherwell to ServiceNow, this article will provide clarity backed by industry insights and real-world use cases. Understanding the ITSM Landscape in 2025 Besides ticketing, ITSM platforms are now the main base for digital processes in customer service, HR, security, and compliance. In the future, platforms will be analyzed based on their abilit...